Privacy Policy

1. Information We May Collect

1. Account and identity information, such as your email address, phone number, third-party sign-in identifier, nickname, avatar, and account security verification information.
2. Order and service information, such as purchased courses, patterns, memberships, download records, favorites, likes, homework submissions, and after-sales support records.
3. Device and log information, such as device model, browser information, IP address, access time, page visits, operation logs, and error logs.
4. Information you provide directly, such as inquiries, feedback, comments, homework images, or other materials uploaded through platform features.

2. How We Use Information

1. To provide sign-in, identity verification, account management, and security protection.
2. To deliver courses, patterns, downloads, order processing, after-sales support, and related platform services.
3. To improve content recommendations, search ranking, page experience, feature performance, and operational analysis.
4. To handle inquiries, complaints, risk review, troubleshooting, and legal or regulatory obligations.

3. Cookies and Similar Technologies

We may use necessary cookies to keep you signed in and maintain core site functions. Where permitted, we may also use preference and analytics technologies to understand site usage and improve our services. You can manage available choices through your browser or the consent tools provided on the site.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share or disclose information only in the following circumstances:

1. With your authorization or consent.
2. With service providers for payment, notifications, technical hosting, logistics, or customer support, only to the extent required for those services.
3. When disclosure is required by applicable law, regulation, legal process, or governmental authority.
4. When necessary to protect the lawful rights, property, or safety of Susan's Family, other users, or the public.

5. Storage and Protection

We use reasonable and practical safeguards to protect your information, including access controls, encrypted transmission, permission isolation, audit logging, and least-privilege access. We retain information only for as long as needed for the purposes described in this policy, unless a longer period is required by law.

6. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, supplementation of, or deletion of your personal information. You may also request account cancellation, withdraw authorization where available, or ask for an explanation of this policy. Requests may be submitted through available account features or our contact channel.

7. Protection of Minors

If you are a minor, please use our services with the consent and guidance of your parent or guardian. If we discover that a minor's personal information was collected without appropriate authorization, we will address it promptly in accordance with applicable law.

8. Third-Party Services and Links

Our services may link to storefronts, payment providers, social platforms, or other third-party services. Their handling of information is governed by their own privacy policies. We encourage you to review those policies before providing personal information.

9. Policy Updates

We may update this Privacy Policy to reflect business changes, service adjustments, or legal requirements. The updated version will be posted on this page and will become effective upon posting unless otherwise stated.

10. Contact Us

Questions, comments, or privacy requests can be sent to en@susudiy.com.