Terms of Service

1. Using Our Services

You may use the services only in compliance with these terms and applicable law. Features, content, eligibility requirements, and availability may change as the service develops.

2. Accounts and Security

1. Provide accurate account information and keep it up to date.
2. Keep your sign-in credentials confidential and notify us if you believe your account has been used without authorization.
3. You are responsible for activity performed through your account, except where applicable law provides otherwise.
4. Minors must use the services with the consent and guidance of a parent or guardian.

3. Tutorials, Patterns, and Other Content

Susan's Family provides crochet tutorials, patterns, project inspiration, yarn information, and related materials. Product pages or download instructions may include additional terms, skill requirements, language details, or usage limitations. Please review those details before purchasing or beginning a project.

4. Purchases, Downloads, and Refunds

Some purchases or downloads may be completed through a Susan's Family storefront or a third-party platform. The checkout, payment, shipping, cancellation, and refund terms shown for that transaction also apply. Digital products may be subject to special refund restrictions when disclosed before purchase.

5. Intellectual Property and Personal Use

The services and their original text, images, videos, designs, patterns, software, branding, and other materials are protected by intellectual property laws. Unless a product page expressly grants broader rights, purchased or accessed content is licensed for your personal, non-commercial use only.

You may not reproduce, redistribute, resell, publish, upload, or commercially exploit our content, remove rights notices, or make it available to others without written permission.

6. Content You Submit

You retain ownership of content you submit, such as comments, project photos, or homework. You grant us a limited, non-exclusive license to host, process, and display that content only as needed to operate and improve the services. Do not submit content that is unlawful, harmful, misleading, or infringes another person's rights.

7. Acceptable Use

You must not interfere with the services, attempt unauthorized access, bypass access controls, introduce malicious code, use automated systems in a way that places an unreasonable load on the service, impersonate others, or use the services for fraud or other unlawful activity.

8. Third-Party Services

The services may contain links to shops, payment providers, social platforms, or other third-party services. We do not control those services, and their own terms and privacy policies apply when you use them.

9. Availability and Disclaimers

We work to keep the services accurate and available, but we cannot guarantee uninterrupted access or that every tutorial or pattern will suit every user, material, or skill level. Results may vary based on yarn, tools, tension, substitutions, and individual technique. To the extent permitted by law, the services are provided on an "as available" basis.

10. Limitation of Liability

To the extent permitted by applicable law, Susan's Family and its operator will not be liable for indirect, incidental, special, or consequential loss arising from use of the services. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

11. Suspension or Termination

We may restrict or terminate access when reasonably necessary to address a material breach of these terms, unlawful conduct, fraud, security risk, or harm to the service or other users. You may stop using the services at any time and may request account cancellation through the available support channel.

12. Changes to These Terms

We may update these terms to reflect service, business, or legal changes. The updated version will be posted on this page with a revised effective date. Continued use after the updated terms take effect constitutes acceptance where permitted by law.

13. Contact Us

Questions about these terms can be sent to en@susudiy.com.